Here are some selected topics which were generally asked to our team. Click on the specific/related topics in which you have issues.

HELP TOPICS

  • You can partially pay through any other prepaid payment modes like Credit/Debit Cards, Wallets, and Net banking. Available Payment Gateways are CcAvenue, Payumoney, Cash on Delivery.

    Please note that wallet cannot be combined with Cash/Card on Delivery (COD) payment mode for now, and bank offers will not applicable for partial payments from the wallet.

    Category: Wallet

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  • No, as per company policy, such items are not eligible for discounts under exchange offers. You can also refer to the ‘Exchange Offers’ section in the ‘Terms of Use’ page for more details.

    Category: Shopping

    Currently, We only ship within India. We have covered and promise to deliver 19000+ pin codes in India.

    Category: Shopping

    Items marked as ‘Backorder’ are expected to be released soon and you can pre-book them. Such items will be shipped after their official release by the vendor with whom you’ve pre-booked them.

    Category: Shopping

    Yes, it’s necessary to log into your Scopic account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

    You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

    Category: Shopping
    Tags: faq, Shopping

    You could see different prices for the same product, as we have listed those products from our different vendors

    Category: Shopping
    Tags: faq, Shopping

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  • You can raise a request to return your items with these simple steps:

    1.  Log into your Scopic account.
    2.  Go to My Orders
    3.  Click on ‘Refund’ against the item you wish to return or exchange
    4.  Fill in the details and click on submit to apply for a return request

    Once you applied for a refund request, you’ll get an email confirmation that your request is being processed. Based on the item, you may be contacted for more details. If the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. You can also track the status of your refund request from the ‘Your Orders’ section of your scopic account.

    Yes, the freebie has to be returned along with the product.

    No, we will not be able to accept returns after the time period mentioned in the Returns Policy.

    Visit My Orders to check the status of your replacement.

    In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the email we send you for your replacement request for more details.

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  • An e-mail will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).

    Category: Orders

    As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.

    Category: Orders

    We usually ship orders within 1-2 business days after the date of order placed.  In case your order hasn’t been shipped within this time please contact our Customer Care so that our team can look into it.

    Category: Orders

    There will be rare occasion that your order is delayed, please check your email updates. If there is any type of delay in delivery, we will keep you update through out the process. Alternatively, you can mail us also or reach our customer care.

    Category: Orders

    When our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery.

    Category: Orders

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