Here are some selected topics which were generally asked to our team. Click on the specific/related topics in which you have issues.
You can raise a request to return your items with these simple steps:
- Log into your Scopic account.
- Go to My Orders
- Click on ‘Refund’ against the item you wish to return or exchange
- Fill in the details and click on submit to apply for a return request
Once you applied for a refund request, you’ll get an email confirmation that your request is being processed. Based on the item, you may be contacted for more details. If the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. You can also track the status of your refund request from the ‘Your Orders’ section of your scopic account.
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the email we send you for your replacement request for more details.